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Shipping & Returns

WE SHIP TO:

Italy; United States; Canada; United Kingdom; Ireland; France; Germany; Spain; Portugal; Belgium; Denmark; Luxemburg; Netherlands; Greece; Sweden; Norway; Finland; Switzerland; Austria; Romania; Bulgaria; Albania; Bosnia And Herzegovina; Serbia; Montenegro; Republic of Macedonia; Kosovo; Republic of Moldova; Czech Republic; Slovenia; Slovakia; Hungary; Poland; Estonia; Lithuania; Estonia; Latvia; Croatia; Iceland; Australia; Argentina; Brazil; Mexico; Cina; Hong Kong; Japan; Singapore; United Arab Emirates; Gibraltar; Andorra; Georgia; Monaco. 

SHIPPING

MAARÏ would like you to be completely happy and satisfied with your purchase. In the event that you are not satisfied, you have the following options:

Exchanges and Returns Policy:

You are entitled to an exchange within 7 days from purchase. If 7 days have gone by since your purchase, an exchange cannot be offered.

ALL INTERNATIONAL SALES ARE FINAL. Returns will not be accepted on international orders. The customer is responsible for all applicable tax and duties. 

Sale items are ALL FINAL SALE and are not eligible for return or exchange.

PLEASE CONTACT concierge@maariportocervo.com to receive instructions on how to request your exchange. To be eligible for a return and exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all tags must be in place. Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. MAARÏ reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable.

To complete your return, we require a receipt or proof of purchase.

All discounted merchandise, purchased on sale or using a promotional code are final sale and no return or exchange will be issued.

In the event of an exchange, another shipping fee will apply if applicable.


Refunds: 

It is important to note that all merchandise is thoroughly inspected before shipment for any damage. If it appears that merchandise has been tampered with, no replacement or refund will be issued. Returns/refunds are not accepted unless the item is faulty. If you have a faulty item please make sure you enclose your original invoice (printed off your online order), along with a description of the fault. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if we all proceed to a refund or repair of goods.
If your refund is approved it will be processed within 10 days, a credit will automatically be applied to your credit card or original method of payment and may take an additional 5-7 of days to appear on your account.

MAARÏ Porto Cervo reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.

Ethical Hour